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Can I do some of the course now and the rest later?

Absolutely! Our course is divided into sections of learning.

Your page will be automatically bookmarked when you exit, this makes it easy to continue where you left off.

Can I do the course outside Australia? (I would like to come for a working holiday)

Yes absolutely. Australia has different laws in every state so you need to check the requirements to see what is required in the states/territories of Australia that you intend to visit. You can not use your certificates outside Australia.

How long do I have to complete the course?

You have 3 months from when you pay for the course to complete it.

How do I get my certificate?

As soon as you complete the course you can print your certificates.

We use the standard Adobe Acrobat PDF file so you can easily print or email the files when you finish the course. You can also log back into the course and print or email them at any time you need it in the future. If you can’t remember your login, don’t worry, just give us a call and we can retrieve it for you.

What happens if I fail?

The good news is that you can continue to take the assessments until you pass, at no additional costs. You will only be able to proceed to the next assessment once the previous one has been passed.

I have lost my certificate / Login details?

You can log back in and print or email your certificates any time you need to (provided they are still valid) Please contact us via phone, email, or live chat if you are having any difficulties logging in. Please check your receipt to confirm that you did the course through us. We can only help if your are one of our customers.

My registration email is missing, how can i find it?

Many email programs place these kind of emails in the “junk email” folder so please check there. If you can not find the email please contact support.

How do I pay?

You can pay via credit or visa debit.

If these are not possible then we can send you an EFT form, or you can send us a money order (we accept no responsibility for money orders that are lost in the post). In both of these cases it can take 3-5 days to gain access to the course.

Does this course have GST?

This course does not have GST as it is work related training.

Can I get a Tax deduction?

Please contact your accountant.

What type of computer is required? Does it work with Mac’s?

Windows is the recommended Operating System. Although it would work on a Mac and Linux, Mac has issues with Flash not being able to render properly.

What web browsers are supported?

Microsoft Internet Explorer and Mozilla Firefox are recommended. If available Firefox is the preferred choice but either of them should have JavaScript enabled and Adobe Flash Plugin installed.

Also all Pop-Up Blockers should be turned off. Some Clients have Add-ons installed in their browsers like Norton Bar, Ask.com Search Bar etc. which also have built-in pop-up blockers.

Your computer/browser probably already meets all of these requirements however if not, the good news is that we have a support team available to you if you need any help.

What type of internet connection is required?

Broadband/cable internet is required. 3G wireless, including the ones having USB wireless modems, are not recommended. Dial-up is not suitable, sorry.

Are there any other computer requirements?

Speakers are recommended, although headphones would do. But one of them is compulsory as the Presentation has Audio.

Where can I download the browser plugins?

The following plugins and software are free.

The following plugins and software are free.

Mozilla Firefox, Internet Explorer – our preferred internet browsers.

Adobe Flash plugin – required to display the course.

Adobe Acrobat Reader – used to view/print your certificate.

I have more questions?

Then visit the Contact Us page to speak to us telephonically, via email or live chat, we are here to answer any further questions you may have or to get you started.

Unique Student Identifier (USI)

Beginning in 2015 if you are undertaking nationally recognised training delivered by a Registered Training Organisation (RTO) you will need to have a Unique Student Identifier (USI). Your USI gives you access to your online USI account which will contain all your nationally recognised training records and results from 1 January 2015 onwards.

If you don’t already have your USI number this can be created easily through the profile section of your account. For more information regarding the USI please visit www.usi.gov.au.

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